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Discover New Opportunities

The second focus area I encourage involves creating a human interface for an organization’s vast amounts of unstructured knowledge. Like focusing on the call center, adding conversational interfaces and generative summaries to internal data can be a safe, iterative way to begin leveraging generative AI.

For instance, we are working with many financial services companies to use generative AI and our enterprise search technologies to ask questions of internal analyst reports, 10K annual reports, earnings call transcripts, and internal investment memorandums.

Similarly, in life sciences and material sciences, we are working with customers to build research portals that automatically summarize the work being done on particular molecules, materials, or disease states. Generative AI can be very adept at securely crawling private research, public web content, patent libraries, and other sources, and at providing researchers with a conversational agent to ask questions or even collaborate with via generative brainstorming.

Help Reduce Operational Drudgery

Most businesses face repetitive drudgery, with highly-paid information workers doing the same tasks over and over with unstructured content - replying to RFPs, generating the same marketing content in five languages, creating investment memorandums, checking customer contracts to ensure they are compliant, etc. These unstructured information tasks generally do not create joy and are prone to errors.